{"id":27,"date":"2024-04-03T09:51:00","date_gmt":"2024-04-03T09:51:00","guid":{"rendered":"https:\/\/verrebeldi.fr\/?page_id=27"},"modified":"2025-06-25T10:14:24","modified_gmt":"2025-06-25T10:14:24","slug":"refunds_returns","status":"publish","type":"page","link":"https:\/\/verrebeldi.fr\/en\/remboursements_retours","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Returns and refunds policy<\/h3>\n\n\n\n<p>Last update: 08 April 2024.<\/p>\n\n\n\n<p>Thank you for shopping at verrebeldi.fr (SAS DROSS CONCEPT).<\/p>\n\n\n\n<p>If, for any reason, you are not completely satisfied with a purchase, we invite you to consult our refund and returns policy.&nbsp;<\/p>\n\n\n\n<p>The following conditions apply to all products purchased from us.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Interpretation and definitions<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Interpretation<\/h4>\n\n\n\n<p>Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they appear in the singular or plural.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Definitions<\/h4>\n\n\n\n<p>For the purposes of this Returns and Refunds Policy :<\/p>\n\n\n\n<p>The Company (referred to as \"the Company\", \"We\", \"Us\" or \"Our\" in this contract) refers to SAS DROSS CONCEPT, 10 Avenue du Souvenir Fran\u00e7ais, 13210 Saint-R\u00e9my de Provence.<\/p>\n\n\n\n<p>The Goods refer to the items offered for sale on the Service.<\/p>\n\n\n\n<p>Orders are requests from you to purchase Goods from Us.<\/p>\n\n\n\n<p>The Service refers to the Site.<\/p>\n\n\n\n<p>The Site means verrebeldi.fr, accessible from https:\/\/verrebeldi.fr.<\/p>\n\n\n\n<p>You means the natural person accessing or using the Service, or the company or other legal entity on whose behalf that natural person accesses or uses the Service, as the case may be.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Rights to cancel your order<\/h3>\n\n\n\n<p>In accordance with article L221-28 of the French Consumer Code, our products do not benefit from the following conditions <strong>no right of withdrawal<\/strong>They are handmade, fragile and non-standardised.<br>No returns or refunds will be accepted <strong>whether the product delivered conforms to the order<\/strong>.<\/p>\n\n\n\n<p>However, if the items arrive <strong>broken<\/strong> or <strong>non-compliant<\/strong> to your order, we undertake to refund you in full.<br>If this is the case, please contact us within 7 days of receipt, enclosing the following documents <strong>photos of the parcel and any damaged or faulty products<\/strong>.<\/p>\n\n\n\n<p>\ud83d\udce9 Complaints via our contact form:<br><a class=\"\" href=\"https:\/\/verrebeldi.fr\/en\/contact-us\/\">https:\/\/verrebeldi.fr\/nous-contacter<\/a><\/p>\n\n\n\n<p>We will refund you within 14 days of receipt of the returned goods. We will use the same method of payment you used to place the order, and you will not be charged for the refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return conditions<\/h3>\n\n\n\n<p>Returns will only be accepted in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product arrived broken.<\/li>\n\n\n\n<li>The product received does not correspond to the one ordered.<\/li>\n<\/ul>\n\n\n\n<p>Conditions for the return to be accepted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Claim made within <strong>7 days<\/strong> following receipt.<\/li>\n\n\n\n<li>Unused products in their original <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>Proof of photo required.<\/li>\n<\/ul>\n\n\n\n<p><strong>Returns will not be accepted in the following cases<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products as ordered.<\/li>\n\n\n\n<li>Subjective reasons (change of mind, personal taste, etc.).<\/li>\n\n\n\n<li>Promotional items.<\/li>\n\n\n\n<li>Products unsealed, used or damaged after receipt.<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to refuse any returns that do not meet these conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return of goods<\/h3>\n\n\n\n<p>You are responsible for the costs and risks of returning the goods. You must send the Products to the following address:<\/p>\n\n\n\n<p>SAS DROSS CONCEPT - 10 Avenue du Souvenir Fran\u00e7ais, 13210 Saint-R\u00e9my de Provence.<\/p>\n\n\n\n<p>We cannot be held responsible for damaged or lost products on return. We therefore recommend an insured and tracked courier service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Gifts<\/h3>\n\n\n\n<p>If the products were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product has been received, a gift voucher will be sent to you by post.<\/p>\n\n\n\n<p>If the products were not marked as a gift at the time of purchase, or if the author of the gift had the order shipped to give to you later, we will send the refund to the author of the gift.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact us<\/h3>\n\n\n\n<p>If you have any questions about our returns and refunds policy, please contact us :<\/p>\n\n\n\n<p>Visit this page on our website: <a href=\"https:\/\/verrebeldi.fr\/en\/contact-us\/\">https:\/\/verrebeldi.fr\/nous-contacter<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Derni\u00e8re mise \u00e0 jour : 08 Avril 2024. Merci de faire vos achats sur verrebeldi.fr (SAS DROSS CONCEPT). Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait d&rsquo;un achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour.&nbsp; Les conditions suivantes s&rsquo;appliquent \u00e0 tous les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-27","page","type-page","status-publish","czr-hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours | Le Verre Beldi en France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verrebeldi.fr\/en\/refunds_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours | Le Verre Beldi en France\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et de remboursement Derni\u00e8re mise \u00e0 jour : 08 Avril 2024. Merci de faire vos achats sur verrebeldi.fr (SAS DROSS CONCEPT). Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait d&rsquo;un achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour.&nbsp; Les conditions suivantes s&rsquo;appliquent \u00e0 tous les [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/verrebeldi.fr\/en\/refunds_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Le Verre Beldi en France\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-25T10:14:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/verrebeldi.fr\/wp-content\/uploads\/2025\/02\/BELDI-5-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/remboursements_retours\",\"url\":\"https:\\\/\\\/verrebeldi.fr\\\/remboursements_retours\",\"name\":\"Politique en mati\u00e8re de remboursements et de retours | Le Verre Beldi en France\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#website\"},\"datePublished\":\"2024-04-03T09:51:00+00:00\",\"dateModified\":\"2025-06-25T10:14:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/remboursements_retours#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/verrebeldi.fr\\\/remboursements_retours\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/remboursements_retours#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/verrebeldi.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique en mati\u00e8re de remboursements et de retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#website\",\"url\":\"https:\\\/\\\/verrebeldi.fr\\\/\",\"name\":\"Le Verre Beldi\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/verrebeldi.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#organization\",\"name\":\"Le Verre Beldi en France\",\"url\":\"https:\\\/\\\/verrebeldi.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/verrebeldi.fr\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/cropped-cropped-BELDI-3-1-1-1.png\",\"contentUrl\":\"https:\\\/\\\/verrebeldi.fr\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/cropped-cropped-BELDI-3-1-1-1.png\",\"width\":512,\"height\":205,\"caption\":\"Le Verre Beldi en France\"},\"image\":{\"@id\":\"https:\\\/\\\/verrebeldi.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/leverrebeldi.fr\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refunds and returns policy | Beldi Glass in France","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/verrebeldi.fr\/en\/refunds_returns\/","og_locale":"en_GB","og_type":"article","og_title":"Politique en mati\u00e8re de remboursements et de retours | Le Verre Beldi en France","og_description":"Politique de retour et de remboursement Derni\u00e8re mise \u00e0 jour : 08 Avril 2024. Merci de faire vos achats sur verrebeldi.fr (SAS DROSS CONCEPT). Si, pour une raison quelconque, vous n&rsquo;\u00eates pas enti\u00e8rement satisfait d&rsquo;un achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour.&nbsp; Les conditions suivantes s&rsquo;appliquent \u00e0 tous les [&hellip;]","og_url":"https:\/\/verrebeldi.fr\/en\/refunds_returns\/","og_site_name":"Le Verre Beldi en France","article_modified_time":"2025-06-25T10:14:24+00:00","og_image":[{"width":500,"height":500,"url":"https:\/\/verrebeldi.fr\/wp-content\/uploads\/2025\/02\/BELDI-5-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/verrebeldi.fr\/remboursements_retours","url":"https:\/\/verrebeldi.fr\/remboursements_retours","name":"Refunds and returns policy | Beldi Glass in France","isPartOf":{"@id":"https:\/\/verrebeldi.fr\/#website"},"datePublished":"2024-04-03T09:51:00+00:00","dateModified":"2025-06-25T10:14:24+00:00","breadcrumb":{"@id":"https:\/\/verrebeldi.fr\/remboursements_retours#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/verrebeldi.fr\/remboursements_retours"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/verrebeldi.fr\/remboursements_retours#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/verrebeldi.fr\/"},{"@type":"ListItem","position":2,"name":"Politique en mati\u00e8re de remboursements et de retours"}]},{"@type":"WebSite","@id":"https:\/\/verrebeldi.fr\/#website","url":"https:\/\/verrebeldi.fr\/","name":"Beldi Glass","description":"","publisher":{"@id":"https:\/\/verrebeldi.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/verrebeldi.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/verrebeldi.fr\/#organization","name":"Beldi Glass in France","url":"https:\/\/verrebeldi.fr\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/verrebeldi.fr\/#\/schema\/logo\/image\/","url":"https:\/\/verrebeldi.fr\/wp-content\/uploads\/2024\/04\/cropped-cropped-BELDI-3-1-1-1.png","contentUrl":"https:\/\/verrebeldi.fr\/wp-content\/uploads\/2024\/04\/cropped-cropped-BELDI-3-1-1-1.png","width":512,"height":205,"caption":"Le Verre Beldi en France"},"image":{"@id":"https:\/\/verrebeldi.fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/leverrebeldi.fr\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":4,"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":1902,"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/pages\/27\/revisions\/1902"}],"wp:attachment":[{"href":"https:\/\/verrebeldi.fr\/en\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}